C03Free toolCEO · AbdullahExcel
Customer question sorter: automate it or not
Sort one week of customer questions into three types and know exactly which ones a system answers, which ones AI drafts for review, and which ones need a person.
What’s inside
- A classification template for one week of customer questions
- A decision for every question: system, AI with review, or a person
- A summary that shows how much of your volume can really be automated
Free preview
| Question | Type | Who answers |
|---|---|---|
| “Where is my order?” | Answer is in the system | System |
| “Does this product suit me?” | Needs wording | AI + review |
| “My item arrived damaged” | Complaint | A person, from the first message |
Illustrative example