How purchased files are delivered.
This policy explains how Ting delivers marketplace digital products after a successful payment.
Account-based access
After a successful purchase, Ting saves access to the purchased product for the user account used during checkout. Users can return to the marketplace account experience to access purchased items when needed.
Purchased materials may be delivered as a folder, ZIP download, file bundle, or product page download depending on the product.
Download page
After payment confirmation, the user is directed to a payment result or download experience where the ZIP folder or product files can be downloaded.
If the user closes the browser before downloading, the product should remain accessible from the marketplace account experience tied to the logged-in email.
Delivery issues
If access does not appear after a successful payment, Ting will verify the Paymob transaction, account email, and product record, then restore delivery where the purchase is confirmed.