AI Product Discovery Agent presenting structured product recommendations inside a conversation — The showcased agent recommends approved products and explains why they match the customer’s need.

How an AI Product Discovery Agent Helps Customers Find the Right Product

An AI Product Discovery Agent helps customers find the right product without requiring them to understand the complete catalog. It interprets what the customer needs, asks for relevant missing information, retrieves suitable options from approved product data and presents recommendations directly inside the conversation. Ting can design the production version around a company’s actual products, business rules, customer journey and existing systems. If your team intends to build a reference implementation internally, download the .

Short Reference Architecture

Customer request flows through intent and context, catalog retrieval and product recommendation before returning product cards and an action.