C08Free toolCEO · AbdullahExcel + PDF
Outcome metrics library by department
For every department: the activity metric to stop celebrating and the outcome metric that tells you whether automation actually helped.
What’s inside
- Activity vs. outcome metrics for sales, service, finance, operations and HR
- How to measure each outcome metric with data you already have
- A one-page sheet to pick one outcome metric per department
Free preview
| Department | Avoid (activity) | Measure (outcome) |
|---|---|---|
| Sales | Calls made | Quotes that became deals |
| Customer service | Replies sent | Issues solved on first contact |
| Finance | Invoices entered | Invoices with errors |
Illustrative example