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Sorting recurring cases: what goes to the agent, what stays with your team

What AWS published on 6 November 2026 about Greenlight Financial’s Luna, which resolves more than 90% of up to 4,000 security and risk cases a month without human intervention; how to split the work between an agent and your team; a sorting table; and Ting Today’s 4 other stories of 7 November, each

What’s inside

  1. The AWS story with its numbers, date and source
  2. A sorting table: what the agent closes, what goes to a person
  3. Ting Today’s other stories of 7 November, each with its source